Before the stay
Website, booking, telephone, email, commercial promise and the quality of information supplied.
Independent hotel mystery audit practice
Observe the experience. Inspire excellence.
Hotel mystery audits, seen through the guest’s eyes
HOSPIRIS discreetly follows the real guest journey, from booking to post-stay, then turns every finding into a clear and prioritised recommendation.
- Incognito visit
- Factual evidence
- Confidential report
- Action plan
Our core expertise
An audit that follows the entire guest journey
A tailored framework, realistic scenarios and an independent perspective reveal what guests see, feel and remember.
Arrival & accommodation
Welcome, room, cleanliness, comfort, equipment, attention to detail and special requests.
Dining & services
Breakfast, bar, restaurant, spa, activities, Wi-Fi and coordination between teams.
Departure & post-stay
Billing, incident handling, departure, review requests and continuity of the guest relationship.
From observation to decision
Precise findings, without looking for fault.
HOSPIRIS tests your property’s promise against the experience delivered. Strengths are recognised, breaks in the journey are documented and priorities are ranked by guest impact and feasibility.
- Facts placed in context
- Visual evidence where relevant
- Recommendations that can be acted upon
- Reporting designed for management and operational teams
Reporting designed for action
From diagnosis to action plan
Each level of reporting serves a purpose: grasp the essentials, understand the causes, make decisions and track progress.
Executive summary
See the essentials
Strengths, alerts and priorities presented clearly for management.
View a summary exampleDetailed report
Understand every stage
Detailed findings, evidence, analysis and recommendations structured by theme.
Explore the deliverablesSupport
Move into action
Presentation, prioritised action plan and follow-up adapted to the property’s pace.
Compare packagesBeyond hotels
Expertise across every world of hospitality
Different journeys, assessed with the same high standards: welcome, service continuity and overall experience.
On the water
River & ocean cruises
From embarkation to life on board, we assess the moments that shape lasting travel memories.
All-inclusive stays
Holiday resorts
Welcome, dining, entertainment and resort life: a shared experience that must still feel effortless and personal.
Nature & comfort
Outdoor hospitality
From lodges to shared spaces, we assess the balance between simplicity, comfort and quality of service.
Your property
What would you like to understand about your guests’ experience?
An initial discussion defines the objective, scenario, timing and the deliverables that will be genuinely useful.