Targeted assignments built around one essential question: what does your guest truly experience?
An assignment conducted under normal guest conditions, using scenarios tailored to your operating context and guest profiles.
Your website, booking platforms and remote interactions are assessed against the on-site experience.
Findings become a roadmap prioritised by impact, urgency, effort and ownership.
Management presentations, sharing of best practices and workshops with operational leaders.
Online reviews reveal a perception. A HOSPIRIS audit investigates its causes, separates isolated incidents from recurring patterns and turns the lived experience into operational priorities.
Identify what weakens trust, recommendation, loyalty or direct booking, from the first search through to post-stay follow-up.
Connect observed gaps with specific service behaviours, enabling focused briefings, training plans and management routines.
Rank improvements by guest impact, urgency, effort and ownership, with indicators that make progress visible over time.
Depending on your objectives, the assignment can include a commercial or technical component, scoped and quoted separately.
Assessment of your distribution presence and upstream support to strengthen listing and visibility across France’s leading tour operator networks.
A technical measurement campaign adds objective data collected in the areas guests actually use.
A detailed report, executive summary and management presentation turn observations into decisions that can be acted upon.
Findings, evidence and recommendations structured by theme.
A clear summary of issues, deadlines and ownership.
A visual presentation designed to support management decisions.